Who we are
Suggested text: Our website address is: https://sweetcone.co.uk.
Reviews
When visitors leave product reviews on the site we collect the data shown in the review form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, including custom logos and photos for use on personalised items, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website may be able to download and extract any location data from images on the website.
Cookies
If you leave a review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another review. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
If you request a password reset, your IP address will be included in the reset email.
We may share information with third parties who help us provide our orders and store services to you; Currently we do not work with third parties, but we will update this policy should this change.
Google reCAPTCHA is a SPAM protection service provided by Google Ireland Limited. When you fill out forms on this website, we use reCAPTCHA services to make sure you are a real human, and not a bot or automated service.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.
Personal Data processed: answers to questions; clicks; keypress events; motion sensor events; mouse movements; scroll position; touch events; Trackers; Usage Data.
Place of processing: Ireland – Privacy Policy. Terms
Payment Gateways
We use third-party payment processors to handle payments for purchases made on our store. These third-party services are necessary to ensure secure transactions, and they handle all payment-related data in accordance with their own privacy policies. We do not store or have access to your full payment card information.
WooPayments (via Stripe)
When you make a payment through WooPayments, your payment information is processed by Stripe, a leading global payment processing service. Stripe collects and processes your payment details (such as credit card number, expiration date, etc.) on our behalf. All payment transactions are encrypted and secured using industry-standard technology.
For more information on how Stripe processes your personal information, you can read their Privacy Policy here: Stripe Privacy Policy.
PayPal
For payments made through PayPal, you will be redirected to the PayPal website, where you can log in and complete the transaction securely. PayPal handles all payment data in accordance with its own privacy practices.
For more information on how PayPal processes your personal information, you can read their Privacy Policy here: PayPal Privacy Policy
Klarna
We also offer payment options via Klarna, which allows you to pay over time or in installments. When you choose Klarna as a payment method, your personal and payment information is handled by Klarna according to their privacy policy. Klarna may collect personal data such as contact details and payment information. Klarna may also perform a credit check, depending on the payment option chosen.
For more information on how Klarna processes your personal information, you can read their Privacy Policy here: Klarna Privacy Policy.
General Security
All payment gateways, including WooPayments (via Stripe), PayPal, and Klarna, employ advanced encryption methods and security protocols to safeguard your payment information. We take no responsibility for the security of your payment information once it is transferred to these third-party services, but we carefully choose partners who meet strict security and privacy standards.