First thing’s first, get in touch with us via our contact page or directly through email at [email protected]
Please include a picture of the damage and your order number as this will help us assist you quicker.
We can then make a claim with the courier and we can either compensate you for any damages/replace the damages/allow a return for a full refund.
If your order has not been delivered by the estimated delivery date, please contact us [email protected].
Please leave your order number and confirm the delivery address in your message. We will make every effort to track down your order.
Please ensure that your item hasn’t been delivered to a neighbour or ‘safe place’ & or is not being kept at your local Royal Mail depot. If not, please contact us so we can help further.
We use Royal Mail 48 delivery which usually takes 2-3 working days.
You can upgrade delivery at checkout to Evri Next Day service which usually takes 1-2 working days for delivery, depending on time of ordering.
We cannot guarantee delivery for a certain day or date unless it is requested in advance.
Please refer to individual listings to see exact dimensions where provided.
Cones when laid flat and empty are 37cm X 18cm. However when filled, they will need room at the top to be tied and flayed out for presentation. Remember, quantity isn’t everything when looking for the perfect party favour!
Filled cone sizes do vary depending on contents (i.e. marshmallows are lighter and will fill a cone fuller.
We do estimate that the cone will be filled to roughly 20cm.
We will be uploading a full list of stock that we use and ingredients to the website shortly.
In the meantime, If you are unsure please contact us on [email protected] and we can assist you before you make an order.